Frequently Asked Questions

Knowledge Base

B2B Buyer Guide & Frequently Asked Questions

Everything you need to know about fabric specs, MOQ limits, logo digitizing, and international shipping.

Our minimum order quantity (MOQ) starts at just 50 pieces per style for custom logo embroidered polo shirts and corporate shirts. For custom Pantone fabric dyeing or specialized technical fabrics, our MOQ is 200 pieces. We also support multi-size breakdowns within a single order.

100% Cotton (220-240 GSM) offers supreme softness and breathability, best for executive indoor environments. Poly-Cotton Blends (65/35) provide high tear strength, fast drying, and excellent wrinkle resistance for daily staff uniforms. Micro-Pique Tech Mesh is moisture-wicking and ideal for active or outdoor staff in warm climates.

Yes! We provide complimentary logo digitizing (DST embroidery files) and vector artwork conversion for all confirmed bulk orders. We use high-precision Japanese multi-head embroidery machines with color-fast Madeira embroidery threads to ensure crisp logo reproduction.

Sample prototypes are crafted and dispatched within 3 to 5 business days. Bulk manufacturing takes approximately 10 to 18 days depending on total volume. We ship worldwide to UAE, UK, USA, Canada, and Europe via air express (DHL/FedEx) or sea freight container for high-volume shipments.

Absolutely! We send physical Fabric Sample Kits containing fabric swatches, GSM weight cards, Pantone color options, and sample stitch swatches directly to your corporate headquarters. Simply request a sample kit through our contact form.

Yes! We provide standard international XS through 5XL sizing as well as custom fitted cuts tailored for men and women. You can view our full Size Guide for detailed body measurement diagrams and size charts.

Have a specific technical question or custom specification requirement?

Request Sample Kit Contact Engineering Team

General Ordering & Support FAQs

Find answers to consumer, order tracking, and payment questions below.

You can place an order directly through our website. Simply navigate our catalog, add the items you wish to purchase to your cart, and proceed to checkout.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support secure payments via PayPal and Google Pay.

If your order has not yet shipped, we may be able to modify or cancel it. Please contact our support team immediately with your order number.

Standard shipping typically takes 3-7 business days. Order processing takes 1-2 business days. Expedited shipping options are available at checkout.

Please contact us immediately with your order number. We will work with the carrier to resolve the issue and arrange a replacement or refund if necessary.

Currently, we only ship within the country. We do not offer international shipping at this time, but we hope to expand in the future.

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's delivery status.

We offer a 07-day return policy for unused items in their original condition and packaging. Please see our Return Policy page for full details.

Yes, we offer special pricing for bulk and corporate orders. Please contact our sales team with your requirements for a customized quote.

Absolutely. We offer embroidery and printing services for most of our apparel. Reach out to our customer service team to discuss customization options.

Still have questions?

If you cannot find the answer to your question in our FAQ, you can always contact us. We will answer to you shortly!

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